All business undertaken by HOME-FREIGHT Logistics is subject to the following Terms and Conditions:
SECTION A - DEFINITIONS
For the purpose of the paragraphs set out below:
i) "the COURIER" shall mean HOME-FREIGHT Logistics and shall include any of its appointed agents, sub agents, independent contractors, holding, subsidiary, affiliate or associate companies.
ii) "the CARRIAGE" shall mean all forms of carriage and related activities undertaken by the COURIER on behalf of clients.
iii) "the CLIENT" shall mean the party reflected on the waybill/collection slip as the sender of the goods.
iv) “the CONSIGNEE” shall mean the individual nominated by the CLIENT to receive the goods sent and whose identity details have been recorded on the waybill.
v) "the WAYBILL" shall mean the COURIER's official Dispatch Note or Dispatch Sheet with the COURIER’s stamp.
SECTION B – GENERAL
1. The COURIER has the right to refuse to accept for carriage any goods without giving reasons for refusal. It is recorded that the COURIER is not a public or common carrier.
2. The COURIER will in its sole discretion select the methods of transportation and handling to be used in the CARRIAGE of goods.
3. The COURIER's charge for its services are set out in the COURIER's official tariff card, a copy of which is available on request or for download from www.homefreight.co.za.
4. All additional costs not anticipated by the COURIER and arising directly or indirectly from taxation, import duties, Value Added Tax, surcharges, fiscal imposts, warehousing, statutory and all other like or similar charges shall be payable by the CLIENT in addition to the agreed shipping costs on demand.
5. The COURIER'S tariff of charges is subject to review by the COURIER from time to time depending on but not limited to statutory charges and operational costs.
6. Telephone calls to any of the COURIER’s contact number shall be charged at cellular rates.
7. The COURIER's liability to the CLIENT in respect of goods in its care shall terminate on bona fide delivery to the CONSIGNEE nominated by the CLIENT, unless the CONSIGNEE, at the time of delivery brings to the attention of the COURIER in writing, any loss or damage to the goods.
8. Subject to what is stated below, the COURIER will accept responsibility up to the value of the goods declared on the WAYBILL with receipts.
9. If no value is declared and no receipts available, the maximum compensation in the case of total loss shall be as follows:
Size of Consignment Maximum Compensation
1 <25kg R350
2 >25kg<50kg R550
3 >50kg<75kg R750
4 >75kg<100kg R950
An additional R200 for every 25Kg thereafter
10. The COURIER agrees to carry CLIENT document consignment(s) at his/her own risk. While a high level of care shall be placed on each parcel and document consignment, the COURIER shall not be liable for the cost of the contents nor shall it be liable for any cost of replacement in the event of loss or damage.
11. The COURIER or its insurer shall retain any rights of recovery or salvage, and the conditions imposed by the insurers contracted to the COURIER shall apply to any claims made in terms of the COURIER's responsibility.
12. The COURIER shall have insurance in place in respect of the risks assumed by the CLIENT in terms of the contract in the event of the CLIENT opting to be liable for it for goods being transported in addition to the shipping costs.
13. Only consignments containing typical grocery items shall be carried by the COURIER.
14. The COURIER accepts no responsibility in respect of and will not pay compensation in the event of loss or damage to undeclared/undisclosed goods and any goods which are found not to be of a typical grocery type irrespective of the contents or value.
15. The COURIER shall not carry any consignments containing electronic devices such as cell phones, laptops and tablets or electrical appliances, cash and perishables as such goods are not covered by our Goods in Transit Insurance.
16. Notwithstanding (15) above, the COURIER reserves the right to accept consignments with non-grocery items under strict conditions and special arrangement with the CLIENT. The CLIENT acknowledges that such consignments may attract additional charges in insurance, duties and other statutory tariffs.
17. The CLIENT warrants unto and in favour of the COURIER that no law is breached or transgressed in the conveyance of any parcel pursuant to this contract and that the performance of the COURIER’s obligations in terms of the contract shall not cause it any loss, damage or expense.
18. Any claims against the COURIER for loss or damage to goods must be reported and registered with the COURIER by the CLIENT, within 12 Hours of receipt of the goods. Claims submitted after this period will be repudiated on the grounds of late submission regardless of any other circumstance of loss or damage.
19. The CLIENT indemnities the COURIER against any loss, damages, direct or indirect, (including consequential damages or confiscation and penalties) arising from the CLIENT's failure to observe the terms of this clause.
20. If the COURIER is unable for any reason to effect delivery of the goods, reasonable steps will be taken to return the goods forthwith to the CLIENT. The CLIENT shall be responsible for the costs of carriage, attempted delivery and return of the goods. If the COURIER is unable to effect return of the goods, as a result of any fault on the CLIENT's part, it shall be entitled to sell the goods at a market related price so as to defray costs incurred by it after giving notice of such sale by written communication to the CLIENT.
21. The instruction from the CLIENT to the COURIER in respect of any carriage shall be made on the COURIER's official waybill form duly completed and tendered with the goods or on the COURIER’s online (booking) system. No other instruction, whether verbal or written, shall be binding on the COURIER. No employee of the COURIER is authorised to vary this condition unless it is inconsistent to any of the terms contained herein.
22. The CLIENT shall remain responsible to the COURIER for all charges until they are paid. The COURIER shall not collect any monies at the time of delivery (COD) and no employee of the COURIER is authorised to do so.
23. Any amounts payable by the Sender to the COURIER for any carriage shall be paid at the collection address by means of card payment or online according to the charged rates.
24. The CLIENT declares that the Goods are typical grocery items only and are fit to be carried in the ordinary way and are not dangerous or perishable.
25. The COURIER shall not handle any dangerous, corrosive, noxious, hazardous, inflammable or explosive Goods or any Goods which in its opinion are likely to cause damage.
26. The CLIENT hereby indemnifies and holds harmless the Company against all loss, damage, injury, howsoever caused, arising out of the carriage of the Dangerous Goods for carriage whether declared as such or not.
27. If in the opinion of the COURIER any goods, whether they have been declared as dangerous or not, become a danger to any person or property, or if it is discovered by the COURIER that the CLIENT’s goods are classified as dangerous goods, the COURIER shall be entitled immediately and without notice to the CLIENT to dispose of the Goods in question or to take such steps as it in it's sole discretion deems prudent to avert danger. In such event the COURIER shall:
a. not be liable under any circumstance for any loss or damage (whether direct or indirect or consequential) sustained by the CLIENT as a result of such disposal or other steps; and
b. still be entitled to recover from the CLIENT its remuneration for the carriage of those goods together with any costs incurred by it in disposing of them or taking other steps.
28. The COURIER shall not be liable under any circumstance for any loss or damage to third party goods or property as a result of any incident involving dangerous goods carried on behalf of the CLIENT, whether declared or undeclared. All costs for such damages or loss and restoration or replacements as a result of such incident shall be compensated by the CLIENT.
29. The CLIENT hereby consents to the jurisdiction of the Magistrate's Court in terms of Section 28 of the Magistrate's Court Act, No 32 of 1944 as amended, for all claims that the COURIER may have against the CLIENT. This clause does not preclude the right of the COURIER to institute any action in the Supreme Court of South Africa.
30. The parties choose as their domicilium citandi et executandi for the delivery of all Court processes and any other notices hereunder, the address which appear on the waybill or captured on the CLIENT'S profile on the COURIER's system.
31. This agreement constitutes the sole record of the agreement between the parties. No party shall be bound by any express or implied term, representation, warranty, promise or the like not recorded herein.
32. No addition to, variation of, or agreed cancellation of this agreement shall be of any force or effect unless in writing and signed by or on behalf of the parties.
33. No relaxation or indulgence which any party may grant to any other shall constitute a waiver of the rights of that party and shall not preclude that party from exercising any rights which may have arisen in the past or which might arise in future.
SECTION C – MODUS OPERANDI
Bookings for Collection
1. It is the responsibility of the CLIENT to ensure that all items are securely packed in the recommended stock carriage boxes in a manner that prevents damage, spillage and contamination. The COURIER may not accept any packages that are not packed in stock boxes.
2. The CLIENT must be a registered customer on the COURIER's website to use the COURIER's freight services.
3. The CLIENT shall register their booking for collection via whatsapp message to the COURIER’s assigned whatsapp number.
4. In the booking message the CLIENT shall include the following details
a. Name of CLIENT (Sender)
b. Full collection address
c. Preferred collection date and time.
d. Location pin (if available).
e. Total Weight of consignment (if available)
f. Name of Consignee (Receiver)
g. Cell Number of Consignee
h. Full Address of Consignee
5. By registering their booking with the COURIER, the CLIENT effectively accepts the COURIER’s service and terms and conditions.
6. The COURIER reserves the right to defer collection time or increase the collection window depending on the collection trip plan for the day. Such changes will be communicated to the CLIENT.
Collections (Pick Up)
7. The COURIER shall collect the CLIENT’S consignment as per booking details free of charge. A collection fee may be charged where the CLIENT's consignment is of a bulky nature and requires a large vehicle.
8. Upon arrival at the collection point (CLIENT’s address), the COURIER’s Representative (Collector) shall inspect the consignment, weigh and enter the following details onto the collection slip:
a. Full Name of CLIENT (sender)
b. Full name of CLIENT representative (where applicable)
c. CLIENT’s cell phone number
d. Full collection address
e. Full Name of CONSIGNEE
f. Full address of CONSIGNEE
g. CONSIGNEE’s cell phone number
h. Description of Packed Goods
i. Declared value of groceries/goods being sent
j. Weight of consignment
9. The CLIENT or representative shall sign the collection slip.
10. The Collector shall scan copies of the receipts for the consignment goods for purposes of insurance and calculation of duties.
11. The CLIENT acknowledges Section B (9) should proof of declared value (receipts) not be available.
12. The Collector shall upload copies of the collection slip and receipts onto the system.
13. The Collector shall label all pieces of the consignment with the customer collection reference number made up of the CLIENT surname, date and item count as follows: “ZULU041220(1/3)”.
Payment
14. The COURIER's operations will generate an order for the CLIENT based on the collection slip and send it out via email as a request for payment.
15. Where payment was not received at the collection point, the CLIENT shall login to their COURIER account and proceed to process payment online.
16. Where payment is received at the point of collection, the order status will be updated accordingly.
Dispatch, Transit & Deliveries
17. The Collectors shall deliver all the consignments to the COURIER facility after the collections trip for the day.
18. The COURIER's operations will apply waybills to every consignment piece, sort and load for shipping.
19. The prevailing timetable is typically as follows:
a. Collections (Johannesburg, Pretoria, Midrand, Centurion) – Daily
b. Transit – Sunday Night to Wednesday Night
c. Deliveries (Gwe/Kwe/Kad/Chg) – Tuesday & Wednesday
d. Deliveries (Hre) – Wednesday to Friday
e. Deliveries (Outside Harare) – Friday to Sunday
20. The COURIER reserves the right to alter the above timetable in line with operational changes and market demands.
21. Except where undertaken in writing specifically addressed to the CLIENT, the COURIER accepts no liability whatsoever in respect of late or non-delivery of any parcel at the expected time.
22. Only consignments whose status on the system reflect that payment has been accepted from the CLIENT will be dispatched for shipping.
Document Packages
23. Unless collected together with a parcel, the COURIER does not offer special collection service for Document Packages.
24. The COURIER collection points for Document consignments are as follows:
Joburg Central - Address to be advised
Johannesburg East - Eastgate, Boeing Road West (close to the Zimbabwe Consulate)
Johannesburg North - Address to be advised
25. The CLIENT shall package the document envelope, seal securely and drop off at any of the COURIER's collection points, labelled with the following details:
a. Full Name of CLIENT (sender)
b. Full Address of CLIENT
c. CLIENT’s cell phone number
d. Full Name of CONSIGNEE
e. Full Address of CONSIGNEE
f. Cell Number of CONSIGNEE
26. Upon receipt of the Document consignment from the CLIENT, the COURIER’s representative shall inspect the envelope and enter the details onto the system as follows:
a. Full Name of CLIENT (sender)
b. Full name of CLIENT representative (where applicable)
c. CLIENT’s cell phone number
d. Full collection address
e. Full Name of CONSIGNEE
f. Full address of CONSIGNEE
g. CONSIGNEE’s cell phone number
27. The CLIENT shall receive a whatsapp or email with invoice and waybill number as confirmation
28. The Collector shall label all document envelopes with the customer waybill number.
29. The same payment process as with parcel consignments shall be followed.
30. Document Consignments shall be collected from the collection points daily and brought to the COURIER facility to await dispatch as per applicable airmail timetable.
31. Only document consignments whose status on the system reflect that payment has been accepted from the CLIENT will be dispatched.
32. Unpaid waybills will be shipped on the next shipment after payment is received from the CLIENT.
Tracking
33. The COURIER shall send out tracking updates to both the CLIENT and the CONSIGNEE giving the geographic status of the consignment until delivery of the consignment.
Delivery
34. The COURIER shall deliver all consignments to the COURIER facility at the destination ready for the consignees to collect.
35. Where the CLIENT has opted and paid for doorstep delivery the COURIER will ensure delivery of such consignments to the respective delivery addresses as per waybill.
36. The COURIER shall deliver the consignments to the respective CONSIGNEES by verifying the identity particulars.
37. The CONSIGNEE shall sign the Proof of Delivery section of the waybill as proof of receipt of the consignment.
38. In the event that the CONSIGNEE could not be positively identified, the package will be returned to the COURIER facility for the CONSIGNEE to claim.
39. No refund shall be paid to the sender as the COURIER would have incurred delivery costs.
40. Due to the sensitive and confidential nature of Document Package, under no circumstance whatsoever will the COURIER allow a third party to either collect or receive the package on behalf of the elected CONSIGNEE.
41. The CLIENT may update CONSIGNEE details by sending new details from their registered number to the COURIER's dedicated whatsapp number. These should include the name, address, ID Number and Cell number of the new CONSIGNEE. This can be done anytime before delivery or in the event of undelivery.